SATISFACTION GUARANTEED. Since 1922, Dickies quality has been built into every product. We will gladly replace a Dickies® garment or refund your money if you are not satisfied for any reason. Please feel free to call our special customer service line with any comments at 1-888-664-6636.
Did you order the wrong colour or size? Follow instructions below to make your new selection.
For faster service, please place your reorder online and return your unwanted product for a refund.
We sincerely regret that we cannot offer exchanges at this point in time.
Dickies is not responsible for return shipping charges unless the garment is defective or damaged during shipping. Please allow 30 days for returns processing to be completed. Credit will be issued at that time.
Damaged Or Defective Items
If you have received a damaged or defective item, call Customer Service at 1-888-664-6636 immediately so that we may assist you in covering the cost of returning the item. If you do not contact Customer Service prior to returning the item, you are responsible for all return shipping charges.
For items purchased by Credit Card, please note that your card will be credited for the item returned upon receipt and verification of your return.
Click here to print our online return form.
- Please enclose the returns form (or original packing slip) that was sent with your order
- Please be sure to include your customer number and original order number
Please ship the item prepaid via UPS or Parcel Post Insured to:
Williamson Dickies Canada
c/o VF Outdoor Canada
415 Thompson Drive
Cambridge, ON N1T 2K7
Keep your tracking number in the unlikely event that your package is lost in transit
We are not responsible for any returned packages until received at our facility
If for any reason you are not satisfied with your Dickies® garment please return the garment to the retailer from where it was originally purchased. If you are not able to return the garment to the retailer we will replace the item(s). Please contact our Customer Service department for information at 1-888-664-6636. For all retailers, only authorized returns will be accepted. A return authorization number must be obtained by contacting our Customer Service department at 1-888-664-6636.
Your credit card will be credited once we receive your goods. If you paid by check or money order, a refund check will be sent back to you.
The Dickies® Footwear Warranty
All Dickies® Footwear Products have a six month, limited warranty in normal use against any manufacturing flaw(s), defective materials, and workmanship.
If the boots were purchased directly from Dickies.ca: Please use the form enclosed with your order to return the product. If you have this form, there is no need to call for a return authorization number. If you do not have this paperwork, please call 1 (888) 664-6636 to obtain a return authorization number. Please note that Dickies Footwear is not responsible for the cost of shipping a returned item. It is advised that you send the shipment via a company with tracking capabilities (UPS, Fed Ex, etc.) If the boots were purchased from a dealer: All returns must be accompanied by a dated receipt and returned through the authorized dealer where they were originally purchased. If you find a problem with a pair of Dickies Brand shoes or boots, just return them to the store where they were purchased. Please do NOT send your boots back directly. Without a return authorization number, we are unable to accept return packages. Any authorized dealer can provide a return authorization number which allows us to track the product shipment and problem with that particular shoe or boot.