RETURN POLICY

SATISFACTION GUARANTEED. Since 1922, Dickies quality has been built into every product. We will gladly replace a Dickies® garment or refund your money if you are not satisfied for any reason. Please feel free to call our special customer service line with any comments at 1-888-255-9884.

Web Returns

Did you order the wrong colour or size? Follow instructions below to make your new selection. 

For faster service, please place your reorder online and return your unwanted product for a refund. 

We will accept returns for refunds to the original form of payment within 90 days from the purchase date. If for any reason we are unable to apply the refund to your original form of payment, we will issue the refund for the full purchase price in the form of a gift card to Dickies.ca.

Dickies is not responsible for return shipping charges unless the garment is defective or damaged during shipping. Please allow 30 days for returns processing to be completed.

We will issue a refund only if your return:

• Is in new condition

• Has not been washed, worn or altered

• Is returned within 90 days from the date of purchase

• Is not a Dickies Sale item

Damaged Or Defective Items

If you have received a damaged or defective item, call Customer Service at 1-888-255-9884 immediately so that we may assist you in covering the cost of returning the item. If you do not contact Customer Service prior to returning the item, you are responsible for all return shipping charges.

For items purchased by Credit Card, please note that your card will be credited for the item returned upon receipt and verification of your return.

Print our online return form (Adobe PDF file)

OR

• Please enclose the returns form.
• Please be sure to include your customer number and original order number.

Please ship the item prepaid via Purolator to:

Williamson Dickies Canada
WEB RETURNS
15 Hereford Street
Brampton, Ontario L6Y 0J7

Keep your tracking number in the unlikely event that your package is lost in transit
We are not responsible for any returned packages until received at our facility

RETAIL RETURNS 

If for any reason you are not satisfied with your Dickies® garment please return the garment to the retailer from where it was originally purchased. If you are not able to return the garment to the retailer we will replace the item(s). Please contact our Customer Service department for information at 1-888-255-9884. For all retailers, only authorized returns will be accepted. A return authorization number must be obtained by contacting our Customer Service department at 1-888-255-9884.
 

Your credit card will be credited once we receive your goods. If you paid by check or money order, a refund check will be sent back to you.