Returns

At Dickies, we pride ourselves in delivering the highest-quality products for our customers, but if you purchased an item from us or from one of our authorized sellers that doesn't meet your expectations, contact us. We will reach out to you for either a refund, replacement, or a gift card. We guarantee quality and value in all purchases from our authorized sellers, and stand by the expected life of the item. Therefore, we’re happy to work with you reasonably, fairly and with you, as a customer, in mind.

Please note that because we can’t control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Satisfaction Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.

For faster service, please place your order for the replacement items online and return your unwanted product for a refund. We will accept returns for refunds to the original form of payment within 90 days from the purchase date. If for any reason we are unable to apply the refund to your original form of payment, we will issue the refund for the full purchase price in the form of a gift card to Dickies.ca.

We will issue a refund only if your return:

• Is in new condition
• Has not been washed, worn or altered
• Is returned within 90 days from the date of purchase

Returns for large orders can be made by contacting Customer Service.

Important: Return label is for one time use only. Do not photocopy or alter the size of the label.

1. Use the return form and packaging label provided that came in your original shipment to return your item(s).
2. You will receive an e-mail confirmation once your return is processed.
3. Place your item in a sturdy box and seal it with tape. Use the original packaging, if possible.
4. Securely attach label to the largest side of the package. When you use the label provided, shipping charges are prepaid.
5. Remove, completely cover or mark through the original shipping label.
6. Please ship the item prepaid via Purolator to:
   Williamson Dickies Canada
   15 Hereford Street
   Brampton, Ontario L6Y 0J7
   1. Keep your tracking number in the unlikely event that your package is lost in transit. We are not responsible for any returned packages until received at our facility.
7. Keep a copy of the shipping label for your reference.
8. Keep a copy of your Return Tracking Number for your records.

Dickies products can be returned to the retailer where they were purchased, following the policies of that store. If your product return falls beyond the store policy, we will be happy to try to assist you by replacing the item.

Your return should be:

• In new condition
• Unwashed, unworn and unaltered
• Accompanied by its original receipt

Unhappy with your gift because of size, fit or another reason? Contact us to receive a Return Authorization Number. Once we have received your returned item(s), we will contact you to process the exchange with an item of equal or lesser value.