Frequently Asked Questions



Coronavirus (COVID-19)

How are you ensuring customer safety while you continue to keep your warehouse and ecommerce online?

Here is what we know from the CDC: In general, because of poor survivability of coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Currently there is no evidence to support transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods.

What consideration are you giving to the health, safety and continued well-being of employees in your broader supply chain?

The health and safety of our employees worldwide, as well as those workers in our extended supply chain, are our top priority. We are continuing to monitor COVID-19 as it is evolving globally and are taking every precaution within the supply chain we can.


Orders

How do I track my order?

Visit our order tracking page and enter your email address and order number. Your order number is in the confirmation email that we sent you.

How do I cancel my order?

Unfortunately, we cannot change or cancel orders because once we place them they are immediately in our fulfillment process. Once you get your order and if you still don’t need it please visit our returns policy.


Shipping Methods and Payments

What payment methods do you accept?

We accept MasterCard, Visa, American Express, and PayPal.

How long does it take me to get my order?

Please allow 3 business days for processing and you will get a shipping confirmation before it leaves our warehouse. Ground shipping is an additional 4-7 days unless you opted to upgrade to 2 or 3 day shipping.

What shipping methods do you offer?

We offer ground shipping (3-7 days), and express shipping (3-6 days) Please allow for three days of processing.


Returns

How do I return an item?

Please visit our returns page for complete instructions.


Customer Service

How do I contact Customer Service?

You can contact our customer service team by email at: customerservice@dickies.ca or by calling:

1-888-255-9884 1-888-255-9884


Satisfaction Guaranteed and Warranties

Since 1922, Dickies quality has been built into every product. We will gladly replace a Dickies® garment or refund your money if you are not satisfied for any reason. If a product cannot be replaced, a gift card of the same value will be issued. Please feel free to call our special customer service line with any comments at:

1-888-255-9884 1-888-255-9884