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Frequently Asked Questions

Coronavirus (COVID-19)

Here is what we know from the CDC: In general, because of poor survivability of coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Currently there is no evidence to support transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods.

The health and safety of our employees worldwide, as well as those workers in our extended supply chain, are our top priority. We are continuing to monitor COVID-19 as it is evolving globally and are taking every precaution within the supply chain we can.

Orders

Visit our order tracking page and enter your email address and order number. Your order number is in the confirmation email that we sent you.

Unfortunately, we cannot change or cancel orders because once we place them they are immediately in our fulfillment process. Once you get your order and if you still don’t need it please visit our returns policy.

Shipping Methods and Payments

We accept MasterCard, Visa, American Express, Discover, Apple Pay (with eligible device), PayPal and Klarna.

Please allow 3 business days for processing and you will get a shipping confirmation before it leaves our warehouse. Ground shipping is an additional 4-7 days unless you opted to upgrade to 2 or 3 day shipping.

We offer ground shipping (4-7 day), 3 day air, or 2nd day air. Please allow for three days of processing.

Satisfaction Guaranteed and Warranties

*All clearance sales are final.

At Dickies, we pride ourselves in delivering the highest-quality products for our customers, but if you purchased an item from us or from one of our authorized sellers that doesn't meet your expectations, contact us. We will reach out to you for either a refund, replacement, or a gift card. We guarantee quality and value in all purchases from our authorized sellers, and stand by the expected life of the item. Therefore, we’re happy to work with you reasonably, fairly and with you, as a customer, in mind.

Please note that because we can’t control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Satisfaction Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.

If you have additional questions please visit our contact us page.

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