If you are enquiring about the status of your order, please contact one of our customer service representatives at 1-888-664-6636 or workwear@dickies.ca to track your shipment. Ensure you have your customer number and order number when calling.

The total delivery time for an order is the period of time from when you place your order online until the time you receive it, including processing time plus shipping time. For more details regarding shipping options, see "Shipping Information" below. Please note that because of varying item availability and warehouse locations, you may receive more than one shipment when you place an order for multiple items. Additional shipping charges will not occur. If you have questions about items missing from your order, please contact one of our Customer Service Associates for assistance. Orders are not shipped on Saturdays, Sundays or National Holidays.

Dickies offers standard and express delivery. Any order may be delayed pending verification. In this event, Williamson Dickie Canada Co will not be responsible for expedited freight charges.

Dickies provides the following shipping options to choose from:

Below are the shipping rates to each province:

1-888-664-6636 or workwear@dickies.ca

Customer Service can assist you with garment inquiries and order information. Hours of operation are Monday to Friday 8:00 am to 5:00 pm Eastern Time. When calling Dickies about an order, please have your customer number and order number available. These were emailed to you following your order.

If you are emailing Dickies about an order, please remember to include your customer number and order number in your message.

If you would like to order more than 6 of one specific item, such as for a workplace or for a sports team, please contact 1-888-664-6636 and speak with a customer service representative.

We accept Master Card, Visa and payments through PayPal. We are unable to process any credit card issued or billed outside of Canada. When paying by credit card, the payment amount is authorized and held by your financial institution at the time you place your order and your account is actually charged when your order ships. The authorization will hold funds until released by your financial institution. Your order may be held due to credit card authentication.

Dickies believes that it is important to let you know in advance when there may be low inventory or backorders for items you wish to order. For every size of every garment, we indicate if the item has to be backordered or if inventory is low and may need to be backordered.

This allows you, the customer, to decide whether you are willing to wait for your first choice that may be backordered, or choose another color or style that you can get right away.

If you choose to cancel a backordered item even after you have placed your order, this can be done by calling 1-888-664-6636 with the order number information we have forwarded to you by email.

If the specific size you are looking for has a Backorder indicator beside it, you can still order these sizes, however there may be a delivery delay beyond the normal shipping time (up to 30 days for Backordered items). If you are ordering a Clearance Item and it shows Backordered please understand that this item is No Longer Available. CLEARANCE ITEMS are subject to prior sale, and cannot be backordered.

Since 1922, Dickies quality has been built into every product. We will gladly replace a Dickies® garment or refund your money if you are not satisfied for any reason. Please feel free to call our special Customer Service line with any comments at 1-888-664-6636.

Web Returns

For faster service, please place your reorder online and return your unwanted product for a refund.

Dickies is not responsible for return shipping charges unless the garment is defective or damaged during shipping. Please allow 30 days for returns processing to be completed.

Damage or Defective Items

If you have received a damaged or defective item, call Customer Service at 1-888-664-6636 immediately so that we may assist you in covering the cost of returning the item. If you do not contact Customer Service prior to returning the item, you are responsible for all return shipping charges.

For items purchased by Credit Card, please note that your card will be credited for the item returned upon receipt and verification of your return.

Click here to print our online return form.

OR

• Please enclose the returns form (or original packing slip) that was sent with your order
• Please be sure to include your customer number and original order number

Please ship the item prepaid via a carrier of your choice to:

UTI Distribution Centre
Dickies Web Returns
8590 Airport Rd
Brampton, ON L6T 5A3

Keep your tracking number in the unlikely event that your package is lost in transit. We are not responsible for any returned packages until received at our facility.

Retail Returns

If for any reason you are not satisfied with your Dickies® garment please return the garment to the retailer from where it was originally purchased. If you are not able to return the garment to the retailer we will replace the item(s). Please contact our Customer Service department for information at 1-888-664-6636. For all retailers, only authorized returns will be accepted. A return authorization number must be obtained by contacting our Customer Service department at 1-888-664-6636.

From time to time Dickies offers discounts on merchandise. Discounts are nontransferable. The discount offer is not valid for price adjustments on prior purchases or in conjunction with other percent-off offers. Discounts exclude shipping and sales tax.

All promotions start and end according to Eastern Standard Time. Promotional offers may be modified or terminated at any time without notice.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Modern information and communication technologies play a fundamental role in the activities of an organization like Williamson-Dickie Canada Co.
Our principal activity is: APPAREL MANUFACTURER
Our privacy policy covers Williamson-Dickie Canada Co. and its Web site.
ORGANIZATION NAME
WILLIAMSON-DICKIE CANADA CO.
Address: 6711 Mississauga Rd, Suite 600
City: Mississauga Postal Code: L5N 2W3
Province: Ontario
Country: Canada
Controller: General Manager Direct To Consumer

We must charge sales tax in all provinces where sales tax applies, unless you provide a valid sales tax exemption certificate before you place your order. You must call a Customer Service representative at 1-888-664-6636 after faxing your certificate, to place a tax exempt order. Call center hours are 8 a.m. to 5:00 p.m. Eastern Time Monday through Friday, except national holidays.

Sales tax is added to all orders delivered in ON, QC, NS, NB, MB, BC, PE, SK, AB, NL, NT, YT, NU based on the appropriate rate of sales tax in each province or territory.